Refund policy

Veridamé (Veridame LLC) wants you to be satisfied with your purchase. This Return and Refund Policy explains when items may be returned or canceled, how fees apply, and how refunds are processed for orders placed through our United States storefront.

Return eligibility. Unless otherwise stated on a product page, eligible items may be returned within 30 days of delivery. The return window starts on each item’s delivery date. Items must be in resellable condition with original packaging and tags where applicable, unless an exception below applies.

Final-sale and hygiene-sensitive items. Opened personal-care, cosmetic, or other hygiene-sensitive items are generally final sale for change-of-mind returns. These items may still be returned when they are defective, damaged in transit, or not what you ordered.

Merchant-error exceptions. If you receive a defective, damaged, or incorrect item, contact Veridame LLC promptly. These situations are eligible for return or refund review even when an item would otherwise be treated as final sale.

Non-returnable offers. Gift cards, digital goods, warranty or protection add-ons, and similar non-resellable offer types are not eligible for return unless required by law.

Return shipping fees. Unless your return is due to our error (for example, a defective, damaged, or wrong item), return shipping is customer-paid. You are responsible for obtaining and paying for return shipment to the address below.

Restocking fees. Veridame LLC does not charge a restocking fee on eligible returns.

How to request a return. To start a return or refund request, contact Veridame LLC using the channels below. Include your order number, the item(s) involved, and the reason for the request.

Return destination. Approved returns should be shipped to:

Veridame LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Order cancellations. You may request cancellation of unfulfilled items until fulfillment, subject to order processing status. If an item has already shipped, it is handled under the return process above rather than cancellation.

Unshipped delays. If we cannot ship within the timeframe stated at purchase, or within 30 days when no timeframe is stated, we will notify you and offer the option to accept a revised shipping date or cancel the unshipped portion of your order for a prompt refund, consistent with our Shipping Policy.

Refunds. Approved refunds are issued to the original payment method where feasible. Refund timing may vary by payment provider and financial institution. If a return is approved, refund processing generally begins after we receive and review the returned item, except where applicable law or payment rules require earlier processing.

Rule parity. The return windows, cancellation windows, and fee settings described here are intended to mirror Veridame LLC’s active Shopify return and cancellation rule settings at the time of publication.

Scope. These terms apply to our current United States customer market. Nothing in this policy limits rights you may have under applicable law.